Terms & Conditions — ug181

For the purposes of these Terms & Conditions, the following terms shall have the meanings ascribed to them below. Where context requires, singular forms include the plural and vice versa.

To be eligible to register and maintain an active ug181 Account, you must satisfy all of the following criteria at all times during your membership:

1. You must be a natural person aged 21 years or older at the time of registration and at all times thereafter during active membership.
2. You must be a resident of Indonesia or otherwise legally permitted under the laws applicable to your jurisdiction to access and use online gaming services.
3. You must have full legal capacity to enter into a binding contract under applicable law.
4. You must not be a current or former employee, director, officer, contractor, or immediate family member of any employee or officer of the Company or any of its affiliates, partners, or software providers.
5. You must not have a previously closed, suspended, or self-excluded ug181 Account unless the Company has expressly reinstated your eligibility in writing.
6. You must provide accurate, current, and complete information at the time of registration and must keep that information updated throughout your membership.

The Company reserves the right to verify eligibility at any point during the membership lifecycle. Failure to meet any eligibility criterion constitutes grounds for immediate account suspension and forfeiture of any Bonus balances, as further described in Clause 8.

Each individual is permitted to hold one (1) Account only on the ug181 Platform. The creation of multiple accounts by the same individual — whether under different names, email addresses, phone numbers, or payment methods — constitutes a material breach of these Terms and will result in the permanent closure of all associated accounts and the forfeiture of all balances therein.

During registration, you are required to provide the following information accurately:

• Full legal name as it appears on your government-issued identity document
• Valid Indonesian mobile phone number
• Valid email address
• Date of birth (confirming you are 21 years of age or older)
• Preferred deposit and withdrawal payment method
• A secure, unique password of your own creation

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. The Company will never ask you to disclose your password by any means, including via live chat, email, or phone. Any activity conducted through your Account using your credentials will be deemed to have been carried out by you, and you accept full liability for all such activity.

KYC Verification: Prior to processing any withdrawal request, the Company requires completion of its Know Your Customer (KYC) verification process. You may be asked to submit a copy of a valid government-issued identity document (Indonesian National Identity Card / KTP or valid passport), proof of address, and documentation confirming ownership of your registered payment method. KYC documents must be submitted in clear, unaltered digital format. The Company will process KYC submissions within one (1) business day. Accounts that cannot be verified within a reasonable period may be suspended pending resolution.

All financial transactions on the Platform are conducted exclusively in Indonesian Rupiah (IDR). The Company does not accept deposits or process withdrawals in foreign currencies. No currency conversion fees are applied by the Company; however, your bank or e-wallet provider may apply their own fees, over which ug181 has no control.

Accepted Deposit Methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum and maximum deposit amounts vary by payment method and are displayed at the time of transaction on the Platform.

Deposit Processing: Deposits are credited to your Wallet promptly upon confirmation of receipt by the Company's payment processor. Bank transfer deposits are typically confirmed within fifteen (15) minutes during standard banking hours. E-wallet deposits are typically confirmed within two (2) minutes. The Company accepts no responsibility for delays caused by third-party banking systems or telecommunications infrastructure.

Withdrawals: Withdrawal requests are processed by the Company on a continuous basis, 24 hours a day, 365 days a year. The Company targets an average withdrawal processing time of five (5) minutes from the time of request approval. Withdrawals will only be processed to a payment method registered in the same name as the ug181 Account. The Company reserves the right to request additional KYC documentation before processing any withdrawal request, particularly where the withdrawal amount is materially larger than the Member's historical deposit pattern.

Minimum Withdrawal: The minimum withdrawal amount is Rp 50.000 per transaction unless otherwise stated on the Platform. Withdrawals below this threshold will not be processed.

The Company may, at its sole discretion, offer Bonuses and promotional incentives to Members. All Bonuses are subject to wagering requirements and additional terms that will be communicated at the time each promotion is offered. The following general conditions apply to all Bonuses unless a specific promotion's terms state otherwise:

1. Bonuses are available to eligible Members only and may not be transferred, exchanged for cash, or applied to another Member's Account.
2. A wagering requirement specifies the number of times a Bonus amount (or Bonus plus deposit amount, as stated in the specific promotion) must be wagered before the resulting balance becomes eligible for withdrawal. The applicable wagering requirement will be stated clearly in the promotion's terms.
3. Certain game categories — including but not limited to certain live table games, *togel* (Indonesia's traditional numbers lottery) draws, and progressive jackpot slots — may contribute at a reduced rate toward wagering requirements, or may not contribute at all. Contribution rates will be specified in each promotion's terms.
4. The Company reserves the right to withdraw any Bonus that it believes has been claimed in bad faith, through technical exploitation, or in a manner inconsistent with genuine gaming activity.
5. Unless explicitly stated otherwise, only one Bonus may be active in a Member's Account at any given time. Opting in to a new promotion while an existing Bonus is active may result in the forfeiture of the existing Bonus.
6. Bonuses expire if wagering requirements are not met within the timeframe stated in the relevant promotion. Expired Bonus balances are removed from the Wallet automatically without further notice.

Seasonal promotions referencing Indonesian cultural events — including Idul Fitri, Ramadhan, Nyepi, and Indonesian Independence Day (17 August) — are offered periodically and are governed by the same general Bonus conditions above in addition to any event-specific terms published at the time of the promotion.

All wagers placed on the ug181 Platform are subject to the specific rules applicable to the relevant product — sportsbook, live casino, slots, *togel* (Indonesia's traditional numbers lottery), or *domino QQ* (a popular Indonesian domino poker variant). Product-specific rules are published on the relevant product pages and are incorporated into these Terms by reference.

The following general wagering rules apply across all products:

• All wagers are final once confirmed by the Platform's system. Members are responsible for verifying bet details — including selection, odds, and stake — before confirming any wager.
• Wagers may only be placed using available cleared balances in the Wallet. Credit betting is not available.
• In the event of a clear and demonstrable system error resulting in incorrect odds, payouts, or game outcomes being displayed, the Company reserves the right to void affected wagers and refund stakes. The Company will communicate such decisions to affected Members promptly.
• The Company employs certified random number generation (RNG) systems for all non-live games. Live dealer games are conducted by human dealers in real time and are subject to the rules of the relevant game as administered by the studio provider (Evolution Gaming, Pragmatic Play Live, and others).
• Match results for sportsbook purposes will be determined based on the official result published by the relevant governing body (e.g., PSSI for BRI Liga 1, FIFA for international fixtures, BWF for badminton events). In the event of a result dispute, the Company's decision — made by reference to the relevant governing body — is final.

The following conduct is strictly prohibited on the ug181 Platform:

1. Registration of multiple accounts by the same individual or coordinated group of individuals.
2. Money laundering — using the Platform to deposit, wager, and withdraw funds with the primary purpose of obscuring the origin of those funds rather than genuine gaming activity.
3. Bonus abuse — exploiting promotional offers through coordinated betting patterns, arbitrage strategies, or collusion designed to extract Bonus value without genuine risk.
4. Use of automated software, bots, scripts, or any technical means to interact with the Platform other than through standard human-operated web browser sessions.
5. Collusion — cooperating with other Members or third parties to gain an unfair advantage in any game, particularly in poker, *domino QQ*, or live dealer games.
6. Chargebacks — initiating a chargeback or payment dispute with a bank or e-wallet provider in relation to a genuine deposit made to the Platform.
7. Impersonation — accessing or attempting to access another Member's Account, or providing false identity information during registration or KYC.
8. Exploitation of software errors — knowingly placing wagers that take advantage of a Platform malfunction, mis-displayed odds, or any other technical error.

The Company reserves the right to suspend, restrict, or permanently close any Member's Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms
• Failure to satisfy eligibility requirements, including age verification
• Suspicion of fraudulent activity, money laundering, or collusion
• Receipt of a self-exclusion request from the Member
• Receipt of a responsible gaming concern from a third party on behalf of the Member
• Court order, regulatory instruction, or request from a law enforcement authority
• Extended account inactivity (defined as no login for 180 consecutive days)

Upon Account closure, any real-money Wallet balance (net of any outstanding Bonus amounts subject to wagering requirements) will be returned to the Member's verified payment method within seven (7) business days, provided that the closure was not triggered by a breach of these Terms. Where closure results from a breach, the Company reserves the right to withhold and forfeit all balances pending investigation.

Voluntary Closure: Members may request account closure at any time by contacting the 24/7 live chat support team. Voluntary closure requests are processed within 24 hours. Members who have opted for self-exclusion may not reopen their Account before the expiry of the self-exclusion period. Please refer to the Responsible Gaming page for full details on self-exclusion options.

All content on the ug181 Platform — including but not limited to the ug181 brand name, logo, website design, text, graphics, game interfaces, software, data feeds, and audio-visual elements — is the proprietary intellectual property of the Company or its licensed third-party suppliers and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This license does not permit any of the following:

• Copying, reproducing, or distributing any Platform content without express written permission from the Company
• Reverse-engineering, decompiling, or disassembling any software or system component of the Platform
• Creating derivative works based on any Platform content
• Using the ug181 brand name, logo, or any associated trademarks in any manner not expressly authorized

The Company collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By registering an Account, you acknowledge and consent to the data practices described in the Privacy Policy.

Personal data collected during registration, KYC verification, and ongoing platform use is used solely for the purposes of account administration, identity verification, fraud prevention, regulatory compliance, customer support, and — where you have expressly opted in — the delivery of promotional communications. The Company does not sell or rent personal data to third parties for commercial marketing purposes.

The ug181 Platform is provided on an "as is" and "as available" basis. While the Company makes every reasonable effort to maintain continuous, uninterrupted service, it does not warrant that the Platform will be free from errors, interruptions, or technical defects at all times.

To the maximum extent permitted by applicable law, the Company's total aggregate liability to any Member in respect of any claim arising out of or in connection with the Platform or these Terms — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that Member in the thirty (30) days immediately preceding the event giving rise to the claim.

The Company shall not be liable for:

• Loss of profits, revenues, or anticipated winnings
• Indirect, special, or consequential loss or damage of any kind
• Service interruptions caused by force majeure events, including natural disasters, acts of government, telecommunications failures, or cyber attacks outside the Company's reasonable control
• Losses resulting from a Member's failure to maintain the security of their Account credentials
• Actions or omissions of third-party payment processors, banks, or e-wallet providers

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by the Company's gross negligence — to the extent that applicable law prohibits such exclusion.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed. To the extent that any dispute arises between a Member and the Company in connection with these Terms or the Platform, the parties agree to attempt in good faith to resolve the matter amicably through the Company's customer support channels in the first instance.

Members in Indonesia acknowledge that online gambling is subject to legal restrictions under Indonesian law. By accessing the Platform, you confirm that you have independently assessed the legal position in your jurisdiction and accept sole responsibility for compliance with any applicable local law. The Company makes no representation that the Platform is lawful in any particular jurisdiction outside the territory in which it is licensed.

Any unresolved dispute shall be submitted to binding arbitration in accordance with the rules of the arbitral institution specified in the Company's licensing terms. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.

The Company reserves the right to amend, update, or replace these Terms at any time. When material changes are made, the Company will publish the updated Terms on this page and update the "Last Updated" date shown in the page header. For significant amendments, the Company will provide advance notice to registered Members via the email address on file or via an in-platform notification.

Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of those amendments. If you do not agree to the updated Terms, you must cease using the Platform and may request account closure in accordance with Clause 8. The Company recommends that Members review this page periodically to remain informed of the current Terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, the ug181 Platform, or any aspect of your membership, please contact the Company through the following channels:

• Live Chat: Available 24/7 directly through the Platform. Average first-response time is under 90 seconds. Our support team consists of native Indonesian-speaking agents.
• Email: [email protected] — responses within 24 hours.

For responsible gaming concerns, self-exclusion requests, or account restriction inquiries, please visit the Responsible Gaming page or contact live chat directly. Responsible gaming requests are treated with the highest priority and are processed immediately.